Privacy Policy

Last Updated: January 2024

This Privacy Policy explains how crag-gate ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Event details and preferences you share during consultations
• Communication records between you and our team
• Payment and billing information when you engage our services

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on our site.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Plan and coordinate events according to your specifications
• Communicate with you about your event and our services
• Process payments and maintain financial records
• Improve our website and service offerings
• Comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Vendors and service providers involved in delivering your event (with your consent)
• Professional advisors such as accountants and legal counsel
• Authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Event-related records are typically retained for seven years following the completion of services.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

crag-gate
42 Kloof Street, Gardens
Cape Town, 8001
South Africa
Email: [email protected]